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AQ Process Systems

Frequently Asked Questions

General Questions

12 Questions

What does AQ Process Systems supply?

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AQ Process Systems is a sourcing and export partner for steam system equipment and spare parts. We supply boiler spares, heat exchanger spares, condensate system spares, steam turbine spares, industrial valves, steam traps, and pipeline strainers by AQ Process Systems.

Where is AQ Process Systems based?

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AQ Process Systems is headquartered in Mumbai, India. We supply equipment and spares globally, to customers in India, the Middle East, Southeast Asia, Africa, Europe, and the Americas.

Do you manufacture equipment or distribute from other manufacturers?

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We are a sourcing and export partner based in India. We work directly with multiple API and ASME certified manufacturers, foundries, forges, and assembly facilities, and export to distributors, dealers, and industrial supply companies worldwide. We handle manufacturer selection, quality inspection, certification, and logistics.

What industries do you serve?

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We serve all industries that use steam systems, power generation, oil & gas refining, petrochemicals, chemicals, pharmaceuticals, food & beverage, pulp & paper, textiles, sugar, distilleries, rubber, and general manufacturing.

Can you supply AQ-sourced replacement spare parts?

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Yes. AQ Process Systems sources and exports replacement parts sourced from certified manufacturers to OEM-equivalent specifications, providing direct replacement for original manufacturer parts at competitive pricing. All parts carry full material certification and are dimensionally verified for correct fit.

What certifications and documentation do you provide?

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All products are supplied with material certificates (EN 10204 3.1), pressure test reports (API 598, BS EN 12266), and compliance documentation as applicable. Fire-safe, SIL, ATEX, PED, IBR, and other certifications are available depending on the product and application requirements.

How do I request a quotation?

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Send your requirements via our contact form, email, or phone. Include the product type, size, material, quantity, and any special requirements. We respond with pricing, lead time, and technical datasheets within 24 hours.

What is your typical lead time?

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Stock items ship within 1-3 business days. Standard manufactured items typically require 4-8 weeks. Complex or custom items may require 8-16 weeks. We provide firm lead times with every quotation and can expedite for critical shutdowns.

Do you provide technical support for product selection?

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Yes. Our engineers assist with product selection, sizing, material recommendation, and application engineering. Send us your operating conditions, equipment datasheets, or process parameters, we recommend the correct product for your application.

Can you supply complete packaged systems?

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Yes. We supply packaged systems including pressure reducing stations (PRV + isolation valves + safety valve + strainer), actuated valve packages (valve + actuator + positioner + accessories), and pre-assembled steam trap stations. All packages are factory-tested before shipment.

What payment terms do you offer?

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Payment terms are discussed on a case-by-case basis depending on the order value, customer relationship, and destination. We accept wire transfer, letter of credit, and other standard international trade payment methods.

Do you offer after-sales support?

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Yes. We provide ongoing support including spare parts supply, technical advice, troubleshooting assistance, and maintenance recommendations. For steam traps, we also offer survey services to identify failed traps and recommend replacements.

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